Shipping & Returns
Vienna based Dominatrix Madame M Luxury Escort Fetish Misress Goddess
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Shipping & Returns



2 – 5 Day Shipping – Free*

1 – 2 Day Shipping – from EUR 4.50


*Spend over EUR 50 for free AT/DE Shipping.


UK Shipping – from EUR 12.00

International Shipping – from EUR 15.00


Calculate shipping on the cart view page after adding items.


EU orders under €150

We’ll charge EU taxes. No customs clearance fees.


EU orders over €150 and non-EU Countries

We’ll remove AT VAT (20%) at checkout. These orders are subject to local import taxes and clearance fees.

Some products have customs restrictions. You must check local laws before ordering.



Ordered something and changed your mind? Most of our items can be returned or exchanged with 14 days. They must be returned in a saleable condition and intimate items must have the protective seals intact. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Stuff with obvious signs of use
  • Stuff that has been opened.
  • Any stuff not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any stuff that is returned more than 14 days after delivery



Your order will be shipped in a plain discreet padded envelope or box with additional padding and protection. We use paper-based and recycled postal packages whenever possible.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.



To return your product, you should mail your product to: Renngasse 10, 1010 Vienna

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Contact us at payment[at] for questions related to refunds and returns.